환불 정책

Returns

All sales are final.

To be eligible for a return, your item must be something you did not order. It must be returned in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You have seven days after receiving the wrong item to request a return. Email us at store@oldhillside.com to initiate a return. If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will be subject to reshipment and restock fees at the sole discretion of Old Hillside and our retail partners.

Damages and Issues

Inspect your order upon receipt and contact us immediately if an item is defective, damaged, you receive the wrong item, or an item is missing. Email us at store@oldhillside.com and attach photographs or video of the issue, the entire box showing the shipping label(s), and your packing slip.

You agree that Old Hillside and our retail partners shall not be responsible for any Product damage or loss that occurs during shipping. Shipments are not considered "lost" until the shipping provider completes its investigation and determines that the package cannot be found and is also eligible for reimbursement.

If your item is damaged after you miss or redirect a shipment, you are not eligible for a refund.

If the shipper returns a package to us without attempting to deliver it to you, you are eligible for a refund, once we determine the cause of the return was not your fault. Items returned in this fashion will not be reshipped.

Missing items are eligible for refund. Items are not considered "missing" until you send us your photographs or videos, and we complete an internal investigation to confirm that your missing item was not shipped. We do not reship missing items.

IF, IN OUR SOLE DISCRETION, WE DETERMINE YOU FILED A FRAUDULENT REFUND CLAIM, YOUR REFUND WILL BE DENIED AND YOUR ACCOUNT WILL BE SUSPENDED INDEFINITELY.

Missed or Refused Deliveries

You agree that Old Hillside and our retail partners shall not be responsible if you miss or refuse a delivery. If you miss or refuse a delivery, you are only eligible for a refund if the package is returned to us unopened, by the shipping company, and all items are intact as they were sold to you. Shipping charges for missed or refused deliveries are not refundable, and you will be charged a restock fee to cover the cost of return shipping and labor.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, liquids, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for a new item.

Refunds

We will notify you once a final determination has been made. If your refund is approved, you’ll be automatically refunded on your original payment method. Shipping charges are not refundable. Please remember it can take time for your bank or credit card company to process and post the refund.